Frequently Asked Questions

1. How do I select a roofing contractor for my project?
2.How do I know what type of roofing to ask for?
3.Who will be on the job doing the actual work?
4.Can I ask for special conditions such as dress code and conduct?
5.What if damage happens during the roof work?
6.What if our roof requires removal and that removal reveals 'uncovered' water or structural damage that is not the fault of the contractor?
7.What are the usual terms of contracted work?
8.What is the Safety Policy of Shea Roofing?
9.I really don't think that I need a new roof, but I am thinking of some type of preventive program. Is there anything like that available?
10.I really don't think that I need a new roof, but I am thinking of some type of preventive program. Is there anything like that available?
11.Some of those roofing guys talk in unknown terms and I feel overwhelmed just listening to them.
12.What exactly is Liability Insurance?

1. How do I select a roofing contractor for my project?

First and foremost, check references with other reliable businesses and institutions that the potential contractor should be glad to furnish. Yes, there are the pitfalls of the contractor 'selecting' their most favorable reference sources, but backtrack a little bit and the results of your research will be rewarding. Also, you would want to consider a contractor who is a 'full service' contractor. I.e. is certified to install all types of commercial, industrial and institutional roofing systems and has a good maintenance program. This would help to avoid a 'one product' contractor pushing a certain type of roof that may not be to your best benefit. You can take a look at the web sites of major manufacturers of roofing materials and see which contractor(s) in your area those manufacturers would recommend as certified and competent. From this point on you can begin to build a business relationship with the contractor that will not only take you through your near future needs, but serve you well in the longer term.
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2. How do I know what type of roofing to ask for?

Since you most likely are not experienced in roofing, nor are we experts in your business, we have to rely on each other and reach a mutual understanding. The competent contractor will begin the initial discussion with questions along the lines of what expectations do you have for the impending project.

Included would be such details regarding the use of your roof, does it have a lot of foot traffic? Will there be more penetrations added in the future? Are there stack emissions that will drift back onto the surface? If so, what is in the emissions and how will it affect the roofing surface and materials?

What are manufacturer's warranty terms to expect? The discussion of warranties should not be limited to terms of years. Often times it is far more important to know what the warranty covers and what it does not cover. This depth of coverage is sometimes overlooked until the need occurs, and then and only then is customer in for a rude awakening.

Reputable and knowledgeable contractors are more than willing and able to lead the discussion through all of these and possibly more specific issues before making a recommendation.

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3. Who will be on the job doing the actual work?

Reputable contractors will be using their own skilled workforce and supervisory personnel. A contractor's reputation among the business community as well as credibility with roofing system manufacturers is something that is not taken lightly. Therefore, the reputable contractor takes seriously the need to retain, train and upgrade his personnel who are performing on your property.

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4. Can I ask for special conditions such as dress code and conduct?

And you should, after all your business is your pulse beat as ours is to roofing. We want to serve you in the same honorable way that we wish to be treated. Reputable contractors will work with you before the proposal has reached final negotiations as to your requirements about: dress code, music on site, smoking rules, break and relief areas, set up and material marshalling areas, who are the routine daily, night, weekend and holiday contacts should the need arise, as well as other items that may be specific to your operation.

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5. What if damage happens during the roof work?

Reputable contractors will have adequate insurance in two forms. One is Worker's Comprehensive insurance. This is a requirement of state law and is for your protection. Some contractors work under 'agreements' with individuals that get around WC insurance expenses for the contractor. But guess who ends up in the middle should an injury occur? Yes, the customer. A second insurance that the contractor should have is Liability Insurance. This is for your protection in the event of damage to your property caused by the contractor's work. Damage could be inadvertent damage to roof top units or other features or water getting into the building during a reroofing project. Sure, no one wants injury or damage to happen. But the prudent contractor will provide adequate protection for themselves as well as you, the customer. Roofing is somewhat risky in terms of personnel safety as well as building collateral damage. Keeping those risks to a minimum is the contractors' responsibility.

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6. What if our roof requires removal and that removal reveals 'uncovered' water or structural damage that is not the fault of the contractor?

Most times, but not always, a skilled contractor can detect such potential conditions in their examination of the building prior to contract finalization. In that event, clauses can be put into the contract for repairs under unit price basis. Thus, you the customer will not feel like you are being held hostage to the unknown and likewise the contractor knows the charges for legitimate 'uncovered damage' repairs will be paid.

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7. What are the usual terms of contracted work?

If the customer and the contractor are in negotiations, the terms are wide open to meet the mutual needs of both parties. Most likely the contractor may ask for partial payment when materials are set on the roof, then periodic payments as the work progresses. Most periodic payments are on a monthly basis. Should you represent a corporation, you may be restricted by corporate policy as to the specific points within the contract that you can agree upon. Most contractors will work within those types of guidelines.

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8. What is the Safety Policy of Shea Roofing?

Our Safety Policy includes; an evaluation of each job site with the Job Site Safety Requirements laid out for each crew. Weekly training among the entire company on every topic in our industry from fall protection to fire safety training. This training is crucial to the safety of our employees on the roof. Our foremen are sent to 10-HOUR OSHA classes to increase their knowledge of safety. Every crew is required to have a minimum of two workers trained in CPR & 1st Aid. Finally, Job Site Safety Inspections are conducted to ensure results and the safety of our employees. All Safety Equipment that is required is provided for each employee by the company.

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9. I really don't think that I need a new roof, but I am thinking of some type of preventive program. Is there anything like that available?

Sure is, get your roof checked out on a no cost no obligation basis. Many building owners and managers receive an initial free complimentary overview of their roof. From that point the process can result in an agreement for semi-annual inspection to full blown preventative measures. In any event you, the owner or manager, should come away with a sense of knowing the conditions of your roof. At our company we use digital photography and written reports that serve as a basis for your next important decision regarding roofing.

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10. I really don't think that I need a new roof, but I am thinking of some type of preventive program. Is there anything like that available?

Sure is, get your roof checked out on a no cost no obligation basis. Many building owners and managers receive an initial free complimentary overview of their roof. From that point the process can result in an agreement for semi-annual inspection to full blown preventative measures. In any event you, the owner or manager, should come away with a sense of knowing the conditions of your roof. At our company we use digital photography and written reports that serve as a basis for your next important decision regarding roofing.

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11. Some of those roofing guys talk in unknown terms and I feel overwhelmed just listening to them.

All people are not great communicators. No surprise there. But for those of us who are better at communications, we have a leg up on those that do not. Roofing is not ?rocket science? but it is exacting. It stands to reason that if our company can explain to you in better more understandable terms those roofing issues that you are facing, then you are in position to make a more informed decision. That is to your benefit. We have the experience and knowledge that is the foundation to our communication with you.
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12. What exactly is Liability Insurance?

Liability Insurance is simply that insurance that the roofing contractor should have that protects you the customer in event of unfortunate incidents caused by the contractor due to neglect, a mistake or sometimes by the weather. A good policy will have substantial coverage for your personnel and your property as well as the contractor?s equipment and material. This is not the same as Worker?s Comprehensive but it is almost as expensive. Currently the cost rate of Liability Insurance is in the range of $192 per $1,000 of payroll. The owner or manager should require a copy of the contractor?s insurance certificate sent directly from the contractor?s insurance agency to the owner.

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